PPRuNe Forums - View Single Post - BA - Lesson 1:01: How To Seriously Upset A Group Of Premium Customers
Old 9th Feb 2010, 05:15
  #123 (permalink)  
10bob
 
Join Date: Aug 2002
Location: SW15
Posts: 46
Likes: 0
Received 0 Likes on 0 Posts
Just for a bit of balance, I have in the last few months started to fly twice a month with Lufthansa in business via FRA. I am also a Gold BA Exec Club holder and have flown in Business/First with them regularly for years.

Experience of Lufthansa:
- 9 times out of 10 both the plane out and in to FRA goes to a remote stand. Business class are put in the same bus as everyone else.
- I don't get a limo at either end.
- the service and seat on board isnot as good as NCW.
- FRA makes LHR T5 seem an absolute dream. FRA is a shambles.
- Tickets are extraordinarily expensive, but I have little alternative options.

I also have regular experience of BMI and Emirates in business. BA may not be perfect, but they are not the shambles regularly made out on here (as anyone who has tried to log in to Diamond Club recently will testify).
10bob is offline