Cloud1 - having had customer facing roles myself, I know only too well how much unneccesary crap gets doled out! I can't account for anybody else's actions, but I'm one of those passengers who makes a point of smiling at crew, because I know what they sometimes endure.......
stuart212 - thanks so much for that. They were indeed a nice crew, really professional. I only caught one name unfortunately, it was Neil. We had some bad turbulence over the Bay of Biscay and he was great.