From the horses mouth so to speak
WHO IS ELIGIBLE?
Limo to lounge in 10 minutes
You must be travelling in Upper Class on Virgin Atlantic on an adult fare booked into J, D or R booking classes. Discounted Upper Class tickets booked into other booking classes are not eligible for ground transfer options.
Upper Class reward bookings made using Flying Club miles do not automatically come with ground transfers, but you can use additional mileage to book them in most destinations.
Codeshare flights: If you are travelling on a codeshare flight with Continental between Gatwick and Newark, you must be booked in J, D or R booking class. Other codeshare flights are not eligible for ground transfers.
If you are not sure if whether your ticket qualifies, ask your travel agent or call Virgin to check.
Having said that, just checked out the LHR-MIA route and even the cheapest £4000 UC ticket had the ground transfer included.
Anyone know if AA, United or the others offer this or is it just Virgin?