F3G.
I expect the airline to provide a level of service comensurate with the cost
Sums up economy class, an excellent value for money proposition, even on BA. (Though if you really want VFM then others are better)
However I totally agree with you that business class and first class passengers deserve far far far far better than they get for their thousand of pounds. But that is true even on the best airlines in the world, never mind the ones in terminal decline, which are quite frankly rubbish.