From a purely non-technical view, I spent 4 yrs of my working life doing CDG-LHR and back twice each working day during the Concorde era.
I always felt judgemental in comparing the absolutely pristine BA Concordes I saw, with the frankly grubby unkempt looking examples that I studied at close quarters on the other side of the channel.
I always wondered if one could equate the external appearance with the level of care and attention lavished on them internally.
It appears maybe my suspicions were not so ill founded.
No doubt S.F.L.Y will be along in a minute asking for proof, strange, as one who had acess to the report before it was even published
he would know all this surely
Most of us have heard of one or two of the occurences you speak of (as some were rather difficult to keep quiet ) so I have no reason to doubt the authenticity of your claims.