More Grief with Trusteer Rapport
Running a Win XP SP3 desktop and banking with Natwest, I too download Rapport in a moment of carelessness earlier in January 2010, resulting in instability in a hitherto rock-solid desktop. First, IE slowed down over period of days. Secondly, system froze (Windows Explorer unresponsive), followed by BSOD on shutdown, RapportPG.sys appearing as the implicated driver. Attempts to uninstall Rapport via CP A/R Programs robbed IE8 of the ability to connect (occasionally it would do so if all Add-ons were disabled, but the behaviour was random). Also my ZA Firewall lost all its registers and had to be reinstalled. Uninstalling IE8 via a reinstall operation failed twice to restore normality. Eventually succeeded by using the spuninst.exe command as recommended by Microsoft, returning to IE7 (but had then to make two minor registry changes to get IE7 to connect). Also found several Trusteer Rapport entries in registry that I removed manually. All in all, grief and catastrophe!!
Clearly somehow Rapport seriously interferes with IE8. This is defective software, poorly engineered and is a disgrace. The banks have no business recommending it, but since they have no understanding of high technology this is forgiveable - their motives are laudable.
Do not install any Trusteer software until there is solid evidence that these people have acquired the competence to be TRUSTED as a reliable software vendor.