Don't get me wrong I wouldn't wish redundancy or job loss on anyone and equally don't doubt that there are numerous employees at BA that are commited to both the company and their customers.
That said after watching the news coverage of the cabin crew wildly celebrating the ballott decision to strike over christmas I resolved there and then I would never fly BA again, that an employee employed to deliver customer service could celebrate the potential disruption caused to said customers holidays left me cold. I'm not an expert of the politics behind the decision and wouldn't be arrogant enough to sit in ignorance and dis-agree or agree with the stike, but to celebrate like a bunch of spoilt kids was unforgivable.