complain loudly, bitterly, and directly to WW, who I fervently hope sees this thread and acts upon it.
No, he's too busy to bother about premium passengers, he's still trying to erode terms and conditions of staff.
So nothing has changed since the 60's when BOAC were bussing to and from terminal 3. The only difference was passengers didn't have so far to climb on a 707/VC10.
When BA get their A380, I wonder how many buses they will need then????