On a recent flight the youngish male CSD obviously put every obstacle in his way to ensure the service was the worst I have experienced. This rubs off on the other cabin staff in J who were miserable and did not smile once. No hot towels or second rolls offered. These are the people who should be replaced
I hope you have filed or will email an unsatisfactory crew report.
On our recent LHR-CPT-LHR we received excellent service.
I discussed this with the respective CSDs & was invited to forward to BA my comments, including names & employee registration numbers. One even took the trouble to give me a form to complete.