Spot on Griffin One!
I flew BA from Madrid to LHR 2 years ago and had pretty much the exact same experience. The a/c went tech we sat on board in the 36+ heat for 4 hours then the flight was XXLD and rescheduled for the next day. We went to hotels and then boarded the flight the next day and guess what?! It was still U/S and we sat on board for another 3 hours because it was "shift change" at MAD and we couldnt get stairs.
Result:
-BA put me on Spanair to LON. (Low Cost Carrier)
-No Vouchers
-No Refund
-No Apology Letter
AND i paid full fare......
If these bogans think they deserved more, they need to be banned from the airlines. They think they are aviation professionals because they travelled once to LST a few years ago and everything went smooth. Now they are on probably their first ever international trip for $800 and think they are cultured and having deluded visions of self-granduer.
Jetstar should have put them up in hotels again, given them a $100 voucher, a replacement aircraft, and definately no refund. They are lucky to get that from a LCC in my book!