PPRuNe Forums - View Single Post - Jetstar still has its (many) problems
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Old 28th Jan 2010, 10:37
  #25 (permalink)  
Crescent
 
Join Date: May 2009
Location: Sydney
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I certainly find this situation interesting. What more could Jetstar do for pax? Short of producing a new a/c from their fundamental orifice? Accomodation, refunds, cash splashed and as many urgent pax as possible given seats with other carriers - they have actually made a decent effort. A number of years ago my QF flight was cancelled - we were given a room, $20 and a morning flight. No refunds etc etc, and we felt that was reasonable at the time. What has changed so much? Yes, pax were inconvenienced. It is frustrating and annoying, but not fatal. Given the effort Jetstar have gone to, perhaps some cups of concrete should have been handed out. Give any airline with poor performance and service a kicking, in this case it seems to be excessive in my opinion.
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