hahahaha hahaha hahaha
100% support for the airline on that one. Hard-ball rules are totally appropriate in this case. I would hope a life-time ban by UA and the fuel bill for the turn-back as well.
"Four American air security agents intervened." That must have been some fight. Was it a VERY important phone call? Was the passenger in some way "under the influence of [insert substance here]?" Or was it just the arrogance of youth?