About 20 years I flew to the US on a 747 for vacation. the flight went via NZ. We had a tech issue in AKL and the flight was delayed 24 hours. We all came back to the airport 24 hours later only to be told it was another delay of 24 hours.
The delay was badly handled by all airline staff involved and I have never flown longhaul with said airline again.
At that time, the airline had been in the airline business for over 60 years, I guess.
So tell me airsupport, did I get what I paid for? I seem to recall the ticket was very much a full service price.