Gee, the JQ bashing by the media is getting tiresome. Would they like JQ to fly the aircraft if they were not certain if was safe? These punters get stuck in Thailand (I could think of worse places to be), get hotels paid for and refunds. Considering they are a LCC, that is a fair good deal. I certainly wouldn't mind it - and the kids missing school, they are probably loving it. Once again, people never leave enough time in case something does go wrong.
Meanwhile, the earthquake in Haiti continues, there are people trapped because of a mudslide in Peru...........that word PERSPECTIVE comes to mind.
As for the information, I agree JQ needs to work on this but no matter what you tell people, they want more answers. Sometimes it is worse giving them all the details because they become experts on how to 'fix' the problem or deal with the passengers.