Here's the reply from
[email protected]:
In response to your enquiry regarding flight cancellation, we would like to inform you that, under the EU Regulation on air passenger rights (Regulation 261/2004), whenever your flight is cancelled the operating air carrier must give you:
alternative transport or re-routing to the final destination at the earliest convenience and subject to availability, or offer reimbursement of the full cost of the unused ticket segments (with a free flight back to the initial point of departure, when relevant).
full assistance (meals, drinks, communication facilities and a hotel room for the night, if necessary) even if the cancellation was caused by extraordinary circumstances.
Compensation is possible under certain circumstances in case of cancelled flights and varies from 250-600 euro depending on the kilometres of the flight. Please note that compensation may be reduced in some circumstances (see articles 5 and 7 of the Regulation). However, airlines can in some cases invoke extraordinary circumstances and be exempted, but they will be obliged to inform passengers about the reason for the cancellation. The airline's written statement regarding the incident could subsequently be used in court proceedings and it will be up to a judge to decide whether the air carrier put all possible measures in place to prevent this situation from happening.
So despite Baby's stance they should have provided hotel accomodation and transfers regardless forthe reason for the delay.