BusdriverLHR
The particularly sad aspect is that the airborne service is normally very good on BA.
The seats on s/h are par with LH/LX etc and NCW is a very good business class seat (one of the better offers), my last experience was in Nov last yer and I couldn't fault the product or service either way.
So every reason for me to fly BA when I'm travelling from London.
The two anti-BA drivers, lousy ground service and IR problems.
IR does need sorting out once and for all, another compromise will not tempt me back.