Mrs Rodge I'm not a pilot but an Airbus CC and have been through a few "crunchers" in my time. One that really sticks in my mind was a Training Captain who almost buried it in the runway (his words)!!! It's not just the inexperienced who do it so don't sweat
As for the pax
. Some of them have an opinion on
everything aviation which will include your flying skills. Some of them can be downright hurtful especially when you are not used to it. As CC we very quickly learn to rise above anything they know nothing about. You will in time I'm sure