I live in Addis and my wife, particularly, and I are regular and happy users of Ethiopian. They seem to concentrate their efforts on safety and good service. Some departments are a shambles and it does not surprise me to see a press release with "inapropriate" boiler plate on it.
My sister was also flying on Ethiopian when this incident occured. Big fear this morning but all is well - she is safely on her way to Uganda after a lay over in Addis.