Tony SLF. I would like to think 99.99% of BA staff are customer focused. Its what I beleive and have seen when I go to work. After all BA is a customer service business and is there becuase of its customers.
I think as this topic is over a very emotive subject epecially with all the BASSA spin and the handful of CC that come on here with their negative/positive rhetoric will have lost sight of that fact for the couple of minute they are writing the post. Please dont take that to mean the vast majority dont care for their customers and im sure when these people are actually at work they do the best they can.