Doorstowomanual said:
It really seems unfair to accuse the ground staff person of getting rules wrong when they clearly have followed the rules.
I wasnt actually blaming the check in agent at all, it was the crew member who was in the wrong, there was nothing wrong with where the UM was seated by the ground staff.
As for the training, I totally agree. And can you believe that BA now wish to train up ground staff, managers and other office staff for a week or two to work as crew on flights in the event of a strike?