A new streamlined boarding procedure 'Autoboard' which is due to go live to the domestic network on Thursday 11 February.
It sets a standard time for the first guest arriving at the aircraft, removing the need for Guest Services to obtain approval to board before each flight.
Approx 2 minutes is currently wasted between approval to board being given and guests arriving at the aircraft. With 'Autoboard', scanning will commence automatically so that guests arrive at the aircraft -18 minutes from either the Scheduled Time of Departure (STD) or Estimated Time of Boarding (ETD) for turnaround flights and -23 to ETD for headstart flights . This allows Guest Services more time to spend with guests at the boarding gate, with big benefits to OTP.
There will be some exceptions e.g; when there is a change in operating crew or boarding needs to be delayed for safety reasons.
Cabin Crew will also be running the 'Autoboard' program