Originally Posted by
Diplome
If BA can be creative, if the Crew presents a positive face to the flying public, you may find many passengers more than willing to engage.
One thing about the Brits, in particular, is that they do love the underdog. I suspect that the stand in CC will get a lot of moral support from passengers who realise that they're going beyond the call of duty to get them to their destinations. As someone else commented, there's likely to be a bit of a Dunkirk Spirit on board.