A few months ago, a few of the "grunts" received a "friendly reminder" from middle management that it is inappropriate to communicate to Mr. Majali directly. If you have any grievances, thoughts, anecdotes, suggestions, etc. . . communicate them to your immediate supervisor for further action. While it effectively snuffs out participation and communciation, it also maintains a power-distance between the sheiks and serfs.
Without wanting to be negative, it is a key factor of the malaise that is unfortunately affecting Gulf Air.
OK, how is
any kind of turn-around strategy going to work without engaging the employees? Better communication is required and we need it
From the Top!