Willie Walsh is doing his job. His job is not to 'luuurve' up to the Cabin Crew in the same way that CRM isn't 'Cuddly Reassuring Manner'. He doesn't even require to see you as 'individuals', he receives briefings from your managers as to the financial viability, costings and productivity as a group. Exactly as he receives the same about all other departments. He then makes BUSINESS decisions based upon that data. His responsibilities are to ensure that the company has a marketable, competitive product, a sustainable cost base and remains an investment vehicle for the stock market. He does that for the Board of Directors, the customer and the Investors. Not for the comfort of the Cabin Crew. Just because he is finally tackling the thorny subject of 1980's T's & C's that no other CEO in the past hasn't had the balls to do doesn't make him an evil CEO. In fact looking at the run of the share price following the announcements yesterday I would suggest that he has hit the investors sweet spot.
This, from Wobble, is so worth repeating. At last someone who remembers that BA is a business, as soon as it stops being one everyone gets to go home - end of...