Where as Dell used to just send me parts but that could have just been the sales rep which I knew quiet well after 4 large Y2K rollouts.
You said it yourself.
Dell (my own experience and from various others I know):
Average Joe (business or consumer)=
Great pre-sales (pleanty of deals to be had), Poor post-sales
Large customer =
Loyal as a dog and flexible as a contortionist.