Having had a look at recent posts, seems to me that IFE systems (whoever makes them) are not as reliable as the airframes in which they are installed.
Is it not correct that a team from Toolose
is in OZ trying to fix probs with the dugong?
They all make promises which they fail to keep in real-life situations.
That seems to be normal for a lot of computer software packages.
I don't think it is about the competence of the airline marketeers.
Was it true a few years ago with the release from marketing about the mel/jnb services with the problem that ops had to tell them that at certain times of the year it was not possible?
Maketing/sales is a lot like the spin team in political parties.What they would like and what they tell the public is not always reality.
Their job is to either beat the opposition or make it look like they are beating the opposition.whether this is reality or not does not matter.