Just to revisit the DA again briefly...
There seems to be dismay and icredulity that Ms Malone, aka Mrs Slokham refused the implement the agreement.
Its quite clear why. When she was called to implement the agreement for snow, she took one look outside her window at home and thought...snow? what snow? Living out of touch with reality mentally and physically
The relationship with Bassa is beyond repair. There is only one way forward. Destroy them and pick up the pieces.