it would have cost the company nothing to simply inform BASSA of their intetion of implement the disruption agreement.
They did. No less than 6 times. They 'requested', in accordance with the agreements, from BASSA that the disruption agreement be implemented.
BASSA refused every single time so the company has to take measures to protect its customers from a single department of its own workforce due to an idiotic thick skinned Union official.
Quite amazing really.