Are Air Asia taking the ....
Hi all
Would be very grateful for some advice.
Have some relatives who are booked to fly with Air Asia from Stansted to Perth via K.Lumpa, leaving Stansted next Wed night (20th Jan).
They have been told this morning by Air Asia that their flight from Stansted is now scheduled to depart on 21 Jan 0400L, which means they will miss the connecting flight to Perth by 1hr30. The next flight to Perth departs 22 1/2 hrs after they are now due to arrive in K.Lumpa.
They booked direct with Air Asia, both flights are with Air Asia, and it is all one one ticket.
Air Asia have told them that as they now miss the connecting flight, Air Asia CAN change them to the flight almost 24 hrs later, but as my Auntie & Uncle "want" to change (not that they have any choice), they have to pay Air Asia 16,000 (local currency - sorry, not sure what that is). Also, they are entitled to NO compo, NO food / drink vouchers & NO hotel whilst in K.Lumpa.
They have called Air Asia twice today about this. The first time they were told the bit above, then the second call, they were put on hold by a lady in their call centre for over 30 mins whilst she was trying look into their problem, then an answer phone kicked in telling them to leave a message.
Surely this cannot be right?????
Many thanks in advance
IB