I'm delighted to hear that BA CC, and indeed ground staff, are not letting the "issues" affect their relationship with the paying public. You would hope for nothing less, but given the vitriol that has been seen here, that reassurance is a comfort. Emotions have clearly been running high behind the scenes, but at least those who pay the wages haven't been penalised
yet.
However, 28L notes:
Maybe see how your next two flights go before dumping us?
I would guess that depends on whether the flights people have planned and booked actually take place. It would be interesting to see how forward bookings have been affected since this sad story reached the ears of the travelling public. The issue is not standards of service, but whether there is any service at all.
Good luck to those involved, and even more to the uninvolved who will be the inevitable victims if BA/Unite cannot sort something out soon..