MissM
For you customers, don't worry because you will be getting to your destination at the expense of BA completely ignoring current agreements for their cabin crew!
Surely one factor is that customers won't be getting to their destinations if there is a strike? How can that be of any benefit of customers (who presumably lose their money) or the airline (which is apparently losing £1m a day)?
The only beneficiaries would seem to be the cabin crews at Heathrow, who are virtually unaffected by the changes anyway, who will be able to flex their muscles and damage both the airline and the passengers - where is the real benefit in that?