I hope you filled in a comments card at the canteen - I did and I encouraged others in TC to do so. The canteen staff get paid a pittance so it would be good for them to get feedback on the sterling effort of Tues night
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To be fair to management, I think the meeting they were having was about how to ensure that provisions were made to make it as easy as possible for operational staff to maintain a service i.e. calling people at home and offering hotels etc. The fact that by being proactive they then ended up being stuck themselves is just ironic.