senior management
I too was on that afternoon duty and stayed on. I believe senior management were there because they were attending a meeting and got stuck! The hero of the day really was the lady from the canteen who stayed on and made the sandwiches and coffee etc. A lot of lessons to be learnt from the whole experience. Hopefully this will remind management that we are a professional group of people who are willing to go the extra mile to ensure continuity of service. we dont need to be cajoled or bullied into doing this. Once again when the chips are down it is the controllers , assistants and engineers who keep things moving. The managers would do well to remember that and treat staff with the respect they deserve.