If it is any consolation, when PacBell started rolling out DSL here in the Bay Area, it was frought with problems:
* The entire multi-step provisioning process used different systems and divisions and relied pretty much on "manual integration", requiring me to actually have 3-way conference calls with the network group and the internet group there.
* Installers turning up unexpectedly
* Installers not turning up at all
* Duff equipment at their end
Not sure if things have improved much.