Easyjet has changed its customer services system in the intervening days with the effect that requesting a refund of the original tickets is now a three-click process instead of the tedious and flawed process that we had to use last week.
This sounds good.
It took some time to me to find the way for claiming the refund online.
However, when I finally suceeded in reaching the right page, the claiming process was very straightforward.
Just fill the online form, attach scanned receipts for overnight expenses, meals other relevant expenses and send.
Whether or not the accept the whole claim is another story. We will see it.
Ciao
Ulxima