Hey Lisalaw,
All the best for your upcoming assessment. I am a pilot with thomson, and the big drive at the moment here is about making the passenger feel special. I guess if interviewed that would be a good angle, making sure the passenger is well looked after, and doing all the little things to make them feel like a valued customer.
I have to say however that the airline is not a very nice place to work at the moment. Morale is at an all time low and at DSA alone several FOs are being made redundant. I am not sure how aware of all this the CC are, but it is not a nice place to be our side of the cockpit door.
Notwithstanding that, good luck with the assessment. DSA is a good base with a close group of girls and guys.
Regards
Alex