Easyjet fight cancelled. How to get reimbursement of alternative flight?
I had the same problem trying to fly from Gatwick to Madrid on the 22nd of December. Easyjet ground crew informed us that, since no alternative flights were available with them to Spain until after Christmas, we could buy a flight with an alternative carrier and then ask for reimbursement. I double and triple checked with them and they were clear about this point: as long as it was an economy/tourist flight they would reimburse it.
I spent more than 500GBP on a new ticket (Gatwick-Dublin-Madrid was the only way to get to Spain) and now all they are offering is reimbursement of the Easyjet original ticket (about 100GBP).
This is totally outrageous.
Does anyone have some advice about what I can do, please?