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Old 4th Jan 2010, 08:11
  #43 (permalink)  
Capetonian
 
Join Date: Feb 2001
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Capetonian
It should be obvious your standards are different from mine, from F3G, from whoever. This should answer your "why?".
Of course by saying 'they are up to the standards I require', I laid myself open to the charge that maybe my standards are very low. In fact they are not. I have flown long haul in F and C (and in MiserY unfortunately) with most of the world's major carriers and I am pretty discriminating.

What I expect is, more or less in this order, safety, reliability, punctuality (I consider up to an hour or so delay to be acceptable), a clean tidy aircraft, and a feeling that the company cares about retaining my goodwill and custom. I also expect a reasonably simply booking and modification process, and some contingency plans in case of a problem.

So far, and perhaps I have been luckier than others, easyJet have only once let me down, after hundreds of flights, and that was not a major event and was caused by a poorly trained junior employee with a bad attitude.
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