Hi, Again Capetonian. I think that a basic error was BA etc trying to compete downmarket. You never see the Savoy competing with Travelodge ,or Jaguar taking on Hyundi . They should have stayed above the LO CO level & stuck to what they did best and at the proper price. Now we have no choice in the morass of mediocracy.The result is a declining market and worse the disgraceful treatment of staff,at one time the biggest asset. Flying is rapidly becoming a distress purchase rather than the pleasure it once was. As for the web sites,what a farrago of barrow boy money grubbing time wasting cheat fests these are. I agree that the golden age is over, just glad I was part of it.