BetaLight
The problem in this case was once again the treatment of these passengers. Only after it made headline news ( yes front page ) in South Africa and Australia did S.A.A. swing into action to save face.
What news paper? Not in the citizen. If web based do you have a link. BTW many airlines at JNB turn pax away due 'weight restrictions', 'overbooked', 'aircraft switch' etc without any hotel etc.
Sounds like small town syndrome