Ah yes big World Cup scare.
Divine,
It's not the World Cup Scare, it's the World Cup Embarrassment. Just like the S.A.A. Perth embarrassment.
It's about service levels. Everyone think that when the tourist arrive we will give them that big welcome smile, and they will leave 10% plus tips. Sorry guys but most of these tourists will find the TIA ( "Tough in Africa" or "This is Africa" or what ever you want to call it) funny initially, but eventually they would like to see some real service.
So back to S.A.A. bumping pax. Yes there was a change of equipment on the route, this happen, but how it played out is the problem. S.A.A. had at least 24 hours to be pro active. They only got re active after it was all over the newspapers.
If you claim to be one of the big dogs then compete and act like one of the big dogs.