@ MissM ... yes, its busy at Christmas. There's a surprise. Families do tend to gather around this time of year. Businesses tend to be closed, of course.
Have you been reading the other pax posts in here? Businesses are going elsewhere, including the poster with the £250,000 travel budget. And you only know about those who post on PPRuNe; how many others are going to abandon BA ... AFTER Christmas.