Season of goodwill...
In spite of no problems of any significance at either LHR or BHD, BMI is doing its bit to spread seasonal goodwill by leaving behind large numbers of bags at LHR (60 by 16.00 yesterday, many more since, apparently), in order to speed up the rotations. Telephone lines go unanswered - utter indifference to the dilemma in which this leaves their loyal customers.