Innovative management.Wow where did they learn that? Managers you say? Charge because the seats have extra legroom due to aircraft design and not due to a product as such. Charge charge for flint faced empty sculled 18 yearolds that really know what customer service is all about.
Just like the red seats at Big red. Pay for a supposed product and then find people siting beside you whilst waiting for the loo. Clever really no wonder they are always empty. More corks on the way no doubt to celebrate another euphemism or travesty to the whole concept of flying.