"There was some considerable irritation at the officious tone of the letter when this first started. I received one recently that was couched in much more appropriate and polite language, I therefore responded with equal courtesy rather than telling them to stick it where the sun don't shine.
Politeness is therefore more efficient and less stressful, seems they learned something."
I'm with you Johnm, my feeelings exactly. Happier with a bit of politenerss.
Hen Ddraig - thanks. That is very probably correct.
" That government governs best, which governs least ".