From the report page 5.
"...the Commander attempted to contact the CSS. As the CSS was engaged in her after take-off announcements, it took some time for the Commander to confirm with the aft CSA’s that a tailstrike had occurred."
I think it should have been asked what the content of these announcements was. If they were trying to push the scratchcards etc at a key stage of flight when the commander may need to contact the cabin crew, then a prohibition on that should appear in the recommendations.