On the other hand recent staff survey results indicate a CC so disengaged that it borders on being a danger to the business.
The results are being withheld to protect the stupid ,the incompetent and the guilty.
Wonder if AJ gets to see them ?
Unfortunately, with the numerous levels of management, it is like a multi-level filtration system. The raw material (information) is filtered at the lower levels and only the favourable information makes its way to the top, so when AJ gets to look at it, all he sees is On Time Performance steadily getting better, customer satisfaction is at an all time high and reliability of the aircraft is improving.
He'll be left to ask what's with the employees? His subordinates will tell him that they're a greedy bunch of nuisances and don't appreciate what the company is doing for them. Heaven forbid a manager tell his/her boss the truth. That could affect some serious bonuses and make them look not so good and jeopardise their position within the ranks.
Meanwhile the company is limping on one engine out of four, descending to earth at a rapid rate of knots with all the staff doing their utmost to keep it in the air.