I've explained about narcissists in management before.
Qantas must be full of them.
It's no conspiracy.
Narcissists in management just don't think about anyone but themselves and those above them.
You guys down below just don't matter, they think of you as talking dogs, nothing else.
The concept that you might have feelings and would like a little encouragement and feedback is simply alien to them, as it is to all narcissists.
It's not a conspiracy, you just don't matter to them.