I was a GSM passenger for 6.5 years and flew the same route every month sometimes twice per month. I never had cause to complain, received excellent service, and always got a smile on boarding and through cabin service.......
I have so many memories that bring a smile to my face. I can honestly say that only once was the flight more than one hour delayed and that was when a major snow front hit Glasgow airport March 2006 (i think) we were delayed 22 hours and all available to eat was wine gums and coffee. The police had shut duty free for some reason!!
Not only did I get home but the majority of the other airlines CANCELLED their flights. It looked like there was going to be a riot!!
Never have I been so thankful to fly GSM.
Re the excellent response of the above GSM pilot, you will always get people who like to take a pop at you when you are down. These are sad people with sad lives with too much time on their hands.