a shop, local to LGW airport, that has put up a sign saying "No BA Staff"
To a point, he can be forgiven for not knowing any better.
Funny how BA CC can be patronising, even when they're angry!
Did you ask him, Jetset Lady, if he is one of the victims of this suicidal, stupid affair?
Perhaps he, or a friend or relative, has lost thousands of pounds and has every justification for abusing BA staff. That's why you're being abused. It's not because of the lies being bandied about by both sides about your pay.
Perhaps not; the point is that it didn't even occur to you to find out, did it?